Returns & Exchanges
At Blackwell’s, we strive for the highest quality in every bite; however, due to the perishable nature of our food products, returns are handled with specific care to ensure safety and satisfaction. If your order arrives damaged or incorrect, we are committed to making it right through a prompt replacement or refund.
Contact Support
Notify our customer service team within 24 hours of delivery if there is an issue with your order, including your order number and clear photos of the items.
Review Eligibility
Our quality assurance team will review your claim to confirm if the product qualifies for a refund or replacement based on damage, spoilage, or shipping errors.
Dispose or Return
Depending on the item, we may ask you to safely dispose of the perishable goods or return non-perishable pantry items using a prepaid shipping label provided by us.
Resolution
Once your claim is approved, we will initiate a full refund to your original payment method or dispatch a fresh replacement shipment within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing